General Terms and Conditions

Welcome to the general terms and conditions (“TCG”) of Rent a Local Friend (RALF), an electronic platform (“Platform”) that aims to help you, the user who travels, to connect with a local resident of a city you are going to visit to get an authentic local or virtual experience in addition to the traditional tourist itineraries.

• 1.Access and signing up to RALF.

  To access the platform, you must complete the process of signing up through our site.
  
  When you decide to register through our form, we ask you to correctly indicate your name, country, telephone and choose the password that you will use, which cannot be provided to third parties, as it is personal and non-transferable. We ask that you keep your password safe from third parties.
  
  By accessing the platform, you will be able to identify the city you are looking for a Local Friend and, if applicable, access a city page displaying a list of Local Friends with which you can choose and establish direct contact to arrange to meet up in person or exchange messages and / or local tips, virtually.

• 2.About services provided by Local Friends

  As a simple platform to advertise the public pages of Friends in the form of an online catalog, RALF has no responsibility for what is agreed between users: visitor/ agent and Local Friends. RALF does not get involved in the payment process, nor intermediates any service contracting.
  
  Any Local Friend may provide two different services: Virtual or Local Experience.
  a) In the Virtual Experience, the Local Friends may offer advice about the city via online call or chat.
  b) Through the Local Experience, the Local Friend and the visitor/ agent will adjust the details of the journey to places related to the universe of knowledge and experience of the LF and those places that the visitor is interested in personally experiencing in the destination city.
  
  For both services, the price fee is suggested by the Local Friend. The visitor/ agent may negotiate directly with the Local Friend for any alternative service pricing.
  
  The base service price of each Local Friend is visible on its profile page, and the final price can be renegotiated by you directly with the Local Friend, without any interference from RALF in this negotiation. We recommend your attention to the following:
  1. The adjusted Local Experience values between you and the Local Friend do not include food, transportation (which can be previously agreed with the Local Friend), insurance for any claim and support of any kind in case of emergency.
  
  2. All tour details must be adjusted in advance with the Local Friend.
  
  3. Must be on site for Local Experience service or accessible at the moment for Virtual Friend before agreed, so that time with Local Friend is used. As RALF does not maintain any work contract with Local Friends, but it simply makes their profile information available so that people can connect, it is important that, when contacting the Local Friend, the visitor/ agent asks about everything considered appropriate for safeguarding.
  
  4. Do not use Local Friend to access illegal drugs or adjust visits to places that local authorities consider dangerous, exposing the physical integrity of your client and / or the Local Friend.

• 3.About data and privacy

  After the visit with the Local Friend, we kindly ask you to leave a testimonial on your Local Friend page and possibly also on the city page on Tripadvisor with the mention of your Local Friend and the City Name.
  
  There you can tell us about your experience with the Friend, so that other travelers can get to know this service and get to know the experience. Therefore, we believe that you accept that your photograph / logo will be displayed for free with the Local Friend, as well as that other images that you may share with us, will be displayed for free on the RALF website exclusively, committing ourselves to duly accredit you.
  
  Your privacy is important and therefore we guarantee that all the information you provide will be hosted on servers with SSL certificates.
  
  RALF, by having access to the data provided when registering, will not share it with third parties, under any circumstances. Use is limited to sending you newsletters about what RALF is doing and exclusive internal use so that we can improve support for all users.
  
  It is very important that RALF is aware of local rules and, since we may be serving various jurisdictions where Local Friends live worldwide, we ask for your consent when registering, that the data provided is stored and used from the previously stated way.

• 4.Legal and Contact

  RALF does not participate in any financial transaction between visitor and Local Friend, thus any derivative local tax payment is entirely of each user responsibility.
  
  At any time, users can change the data or request the removal of your subscription with RALF, using the communication channel: info@rentalocalfriend.com.